Following the implementation and go-live phase of a project comes the support phase. It is vital at this point that the resources and processes are in place so that the system can continue to run smoothly into the future. An effective set of support processes will be able to monitor, improve and handle change in a live system. Attention to these details means that the support business can answer the business' questions regarding the system.

- How long will the current hardware last?
- How long was the system available for last month?
- How long would the system be down for in the event of a disaster?
- How many people does it take to run the system?

We have extensive experience in implementing and running systems using all the major monitoring and trending tools. Using this knowledge and our own project based knowledge of how to build the right team and monitor the right components we can answer all these questions before they are even asked.

Examples of potential support offerings

• Implementation of Oracle Grid Control to centralise the management of Oracle technology.
  
  
• Creation of policies for Oracle RMAN to assist in reporting backup success, failure and expiry.